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When I spoke at one of the DLI’s Educational sessions during the Clean Show last summer, I said something about poor production being a cause of poor quality. A great many drycleaners are certain that lower productivity – be it at the shirt unit, the pants station, or anywhere else – is allowed, and perhaps encouraged to a certain extent, to allow for better quality. Thousands of times, a manager or owner has explained to me that the shirts per |
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