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Don Desrosiers has been in the laundry and drycleaning industry since 1978. As a work-flow systems engineer and efficiency expert, he has created the highly acclaimed Tailwind Shirt System, the Tailwind System for Drycleaning, Firestorm for Restoration Drycleaning, the Tailwind System for Automated Assembly and Tailwind for Hotel Valet.

Evaluating the Quality of your shirts

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Evaluating the quality of your shirts.

Just by reading the title of this month’s article, you may have already formulated a firm opinion as to where you fit in.  I have clients that have done this well before I ever meet them.  They usually have a number.  That is, they have rated the shirts that come out of their plants on a scale of one to ten.  Many of them are actually quite conservative with their evaluations.  That is a whole lot better than those that claim to produce a perfect shirt.  It isn’t likely that anyone can maintain perfection in this business.  If you, at times produce a “perfect” shirt, do not use that as your “poster child.”  Doing so is the equivalent of wearing blinders.  A manager’s job is to look for trouble, find it before a customer does and fix it before it before it becomes a customer service issue.  The better your operation, the harder it will be to find problems.  Look for quality issues and call them “opportunities” rather than problems. They are truly opportunities.  Opportunities to exercise your management skills. Opportunities to improve your business. Someone much smarter than me once said; “Many of us shy away from opportunities because they are often dressed in overalls and look too much like work.” Get over it.


Are You Giving Your Customers Less?

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I was in a hotel one morning and as I was putting sugar in my coffee, I came up with the idea for this column. If you read the writings of a frequent contributor of virtually any publication, I bet that one time or another, sooner or later, you wonder how the author continues to come up with ideas for columns, month after month. I’m always thinking. So, for me, I come up with ideas all the time and those ideas are sparked by an infinite array of triggers. This column was triggered by sugar in my coffee.

When I pour coffee into a standard size mug, I put 4 packets of sugar into it as well. I know that I have just made some of you nauseous and some of you are thinking things like; “Hey Don, do you like a little coffee in your sugar” and other such ‘wise guy’ remarks, but bear with me for a minute. I have a point to make.


Pads & Covers

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Pads and Covers

Pads and Covers on Laundry equipment are very much misunderstood, so I thought that we should talk about them this month.

Whenever I visit a plant, there is about a 90% chance that my client and I have a conversation that goes something like this:

Client:  What causes this kind of wrinkle (or pressing flaw)?

Me:  Your pads (or your steel mesh) need to be replaced.

Client:  But I just changed these.

Me:  Its time to replace them again.

Sorry about that.  Pads and covers don’t last as long as you think.  But, if you do the arithmetic, you will find that the cost of pads and covers adds very little to the cost of shirts.


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