Welcome To Tailwind Systems


Don Desrosiers has been in the laundry and drycleaning industry since 1978. As a work-flow systems engineer and efficiency expert, he has created the highly acclaimed Tailwind Shirt System, the Tailwind System for Drycleaning, Firestorm for Restoration Drycleaning, the Tailwind System for Automated Assembly and Tailwind for Hotel Valet.

Pads & Covers


Pads and Covers

Pads and Covers on Laundry equipment are very much misunderstood, so I thought that we should talk about them this month.

Whenever I visit a plant, there is about a 90% chance that my client and I have a conversation that goes something like this:

Client:  What causes this kind of wrinkle (or pressing flaw)?

Me:  Your pads (or your steel mesh) need to be replaced.

Client:  But I just changed these.

Me:  Its time to replace them again.

Sorry about that.  Pads and covers don’t last as long as you think.  But, if you do the arithmetic, you will find that the cost of pads and covers adds very little to the cost of shirts.

Shirts are a Pain Because….


Shirts are a pain because we treat them as the red-headed stepchild.  Right from the start – when a customer comes to the counter with shirts – they are treated as an outsider.  There is one procedure for all of the items that we service – pants, dresses, sweaters, suits, coats, jackets, ties, gowns, blazers, etc. – and a different procedure for shirts.  In some plants, learning to mark-in shirts is considered to be advanced training.  It is something that you are taught after you’ve learned some of the more basic things like running the computer, waiting on customers and vacuuming the rug.

Prohibit Sarcasm


I have a busy professional life.  That must be obvious outwardly because I am very often asked; “When do you find time to write your columns?”  The answer is “On airplanes.”  I usually have 3 or 4 columns in the works at the same time and on occasion, an idea for a column comes to me and I defer the completion of the articles in progress and favor my latest brainstorm.  The works in progress are often general shirt related subjects like “how to press a better shirt” or “Why aren’t my shirts getting clean”.  The brainstorms usually come from a particular incident that has recently occurred at someone’s drycleaning plant.  There is a third type and they tend to be more philosophical.  They tend to be ideological webs that are far easier for me to think than to type.  There have been two on my computer for well over a year.  I am committed to completing them because I think that they are important. Today, I’ll carry on more about these philosophies that are more on the general side rather than specific to shirt laundering.  Still, they have value in your shirt department as well as your general day to day duties of running a drycleaning business.

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