Its been a while now, perhaps a dozen years, since Sankosha introduced the sleeve pleater device on their shirt units. It was pretty cool. So decisively better than anything on the market, that you could easily tell when a shirt was pressed on a Sankosha unit with merely a cursory inspection. Years ago, shirts were [...]
Touch-up is killing me! A lot of people that call me say these exact words, sooner or later. They talk about touch-up percentages in the ballpark of 50%-100%. I am flabbergasted. But eventually, still more stunned when I see that they are right and sometimes even conservative at their estimated touch-up rate! Well, let me [...]
I keep a list of potential column subjects on my smartphone. If someone asks a question that has an answer that can help others, I jot it down in the Notes section of my phone. If you see me at a trade show, or anywhere for that matter, and have a question, it is quite [...]
With the holiday shopping season behind us, bargain hunting is probably a pastime that is still quite fresh in our memories. Perhaps too much so. If you’re shopping for a digital camera, an Xbox or a toaster, comparing prices from one outlet and another is rather simple. The products are technically identical, so price can [...]
Selecting the Tailwind Systems Manager of the Year is always a challenge and it is just getting more and more difficult every year. The criteria isn’t very complicated; a successful Tailwind Systems Manager of the Year candidate is one that has learned that it is skillful business management that makes a business lean, mean and [...]
I was with my son at a family function a few weeks ago. I was talking about this column that I write. I told him that I was behind the eight-ball, so to speak. I usually have three or four of these columns written in advance, but this wasn’t the case today. My deadline was [...]
Why is it that becoming an ex-customer is better than being a loyal customer? I don’t talk about customer service too often because there are others in the industry that fittingly call that their niche. Still, I am a professional customer and sometimes certain things are completely nonsensical to me. Can it possibly be true [...]
Some plant owners seem to be too busy to run their plants. They get caught up in the day-to-day trials and tribulations. They are the quintessential, text book reactive managers. This happens because they are behind the error curve. An elementary example of this is the manager that spends a disproportionate amount of time dealing [...]
Have you ever heard of a computer called The Lisa? Apple released this clunker famously named after Steve Jobs’ oldest daughter. It was offered for $9995 in 1983 (isn’t that like a zillion dollars in 2012 dollars?) and it crashed and burned. Photo 1 – The [...]
I am the biggest possible fan of merit-based pay raises and performance based compensation. In these days of poor cash-flow, it’s tough to give out raises. And ironically, it is now when people are more likely to want a raise. This is because your employees haven’t been given a pay boost in a while and [...]
Production Maxi-Miser for Drycleaning PLUS the Shirt Production 
Tailwind Shirt System “Home Study” Course CD 
Training The Trainer Book