So you’re heading to the Clean Show in a couple of weeks and if you read my column a couple of months ago, you’re on a mission. Let’s consider this month, the true cost of use; the real cost of ownership of something. This can be a challenge, no matter the product or service that you’re trying to compare or understand.
There are certain everyday products that we can use as examples. They are not perfect metaphors for what I want to share with you today, but they are likely to open your mind and get you thinking. If Shick or Gillette offer you a “free” razor, it is not hard to figure out their true agenda. Once you own this razor, you will need to buy these blades which costs way too much money. If they want to sell you their razor blades, they can manufacture a customer by giving them a free gift. The true cost of that “free” razor is probably very high. In fact it surely is.