Welcome To Tailwind Systems

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Don Desrosiers has been in the laundry and drycleaning industry since 1978. As a work-flow systems engineer and efficiency expert, he has created the highly acclaimed Tailwind Shirt System, the Tailwind System for Drycleaning, Firestorm for Restoration Drycleaning, the Tailwind System for Automated Assembly and Tailwind for Hotel Valet.

Six Myths About Tailwind Systems…

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logo1- Tailwind is not about tags.  Only a fraction of Tailwind clients use the “old-fashioned” tagging and assembly system.  Although there is, indeed, a very popular and well know Tailwind “tagging” system, not all Tailwind Systems users are using tags.  Every plant benefits from the Tailwind System

2- Tailwind is of no use if you are using Barcodes.  FALSE!!!  Plant owners and managers that use bar codes, Metal Progetti, assisted assembly and other high-tech methods are jumping onto the Tailwind bandwagon every day!  Why?  Because Tailwind is a management system that includes the best reporting in the industry, the best management tools and the best management system ever devised.  In fact, by the end of 2017, it is expected that there will be more Tailwind clients using barcodes and automated assembly than the Tailwind Assembly system.  This is because barcode plants are the fastest growing segment of the market and they need to be efficient too!


How to give a pay raise that you can take back

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Being a man with a business mind and, at the same time being fascinated with the way that other industries operate and all the while being a huge Red Sox fan, I at times found it puzzling why baseball players command such high salaries.  Studying this over the years, I have learned that it is a good investment for ball club owners to pay huge salaries.  Frankly, no one would ever pay a player if there wasn’t a tangible ROI (return on investment).  True, in some markets, ROI is impossible because there are not enough customers.  Still, whatever the salary, an ROI is expected.  It would frustrate me greatly when a player having a banner year asks for a raise, gets it and then performs poorly.  Don’t you think that pay should be performance based?  It will not likely ever be such in professional baseball, but can we make it that way in our shirt laundry?  I think so.  I came up with a strategy that I call “How to give a pay raise that you can take back.”


Shirts are a pain because its hard to train a presser…

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Shirts are a pain because it takes a while to train a presser. Pressing shirts is more of a specialty than other items. So much so that we sometimes over-pay a shirt presser just because we have found someone that is good and we want to keep them on the staff. If a presser does an inferior press job on a shirt, the touch up necessary may take longer than it took to press the shirt (correctly on incorrectly) in the first place. This is important and contributes heavily to the making shirts a royal pain. Conversely, when an inspector finds a pressing defect on, say, a pair of pants, the touch-up necessary to bring the garment from unacceptable to acceptable often takes mere seconds. A quick pass with the all-steam iron or dancing the pants – still on the hanger – over a puffer and you’re done. Try that with shirts. It will yield poor results.


My shirts are not getting clean!!

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Hey!  My shirts aren’t getting clean!

Many shirt launderers either say this or should say it.  I am amazed at the varying levels of clean that are accepted as, well acceptable. In fact, some laundries have very clean shirts and accept that as normal while others barely seem to get their shirts clean at all and, yes, they consider that normal.

If you had a wish list, on that list would be I’ll bet, that you could get shirts perfectly clean, with no pre-scrubbing, no ring-around-the-collar and no stains.  You want this first time, every time.


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